Perfect Acre Outdoors Shipping Policy

Nationwide Shipping & Handling - Online Orders

General Shipping Information

Perfect Acre Outdoors is committed to providing fast and reliable shipping across the continental United States.

• Processing Time: Most in-stock items ship within 1-2 business days.
• Tracking: A confirmation email with tracking information will be sent once your order has shipped.
• Delivery Time: Shipping times vary based on product type and location but generally range between 2-7 business days.
• Shipping Restrictions: We currently do not ship to Alaska, Hawaii, Puerto Rico, or P.O. boxes.

Small Parcel Shipping (FedEx/UPS) - Free on Select Items

• Small items such as lighting and select patio accessories will be shipped via FedEx or UPS.
• Orders placed before Noon (EST) on business days typically ship the same day.
• Delivery is generally within 2-5 business days within the continental U.S.
• If an item is small enough to ship in an envelope, it will be sent via USPS standard mail.

Freight Deliveries (Large Items & Heavy Equipment)

Products such as hot tubs, outdoor heating units, large structures, and patio furniture will ship via freight delivery.

• Home must be accessible to a full-size semi-truck or box truck upon request.
• Delivery time: Typically 5-7 business days for in-stock items.
• Scheduling: You will be contacted to schedule a delivery date once your order ships.
• Signature required upon receipt.
• Tracking numbers will be provided when the product has been shipped.

Threshold Home Delivery (Free on Eligible Items)

• Delivery includes drop-off at the first accessible area (garage, carport, front step, back patio, or curbside).
• A lift-gate truck and pallet jack will be used when possible.
• Exclusions: This service does not include uncrating, unpacking, placement, debris removal, or setup.

Special Notes on Hot Tub Deliveries

• Hot tubs will be delivered using a lift-gate-equipped truck without a pallet jack.
• Customers must arrange for moving and final placement of the hot tub.

Additional Charges for Remote Areas

• Certain rural areas are not eligible for free shipping and may require additional charges. If applicable, we will contact you before shipment.
• We do not ship outside the continental U.S.

Order Processing Details

To ensure a smooth shipping process, please review the following:

• Verify that your name, shipping address, phone number, and order details are correct.
• Partial shipments are not available unless additional shipping charges are paid.
• Special order items require extended processing times and are non-returnable and non-refundable.
• We cannot guarantee delivery dates for special orders or incoming products.

Damaged Shipments & Freight Claims

If your order arrives damaged, follow these steps:

1. Inspect your items upon delivery. If damage is visible, do not sign for the item.
2. Document the damage by taking photos and noting it on the delivery receipt.
3. Refuse the damaged item and contact us immediately.
4. If damage is discovered after delivery, contact us within 24 hours with photos and a description of the issue.

Note: Minor cosmetic blemishes on metal patio furniture may occur due to shipping. We offer touch-up paint at no charge upon request.

Pool, Spa & Outdoor Heating Supplies

• Supplies and accessories will be shipped via FedEx or USPS.
• Orders placed before Noon (EST) on a business day will ship the same day.
• Delivery times typically range from 2-4 business days.

Returns & Cancellations

• Orders can be canceled before shipping. Once shipped, cancellations must be processed as a return.
• If a scheduled freight delivery is missed or canceled by the customer, a $100 re-delivery fee will apply.

For more information, visit our Return Policy or contact us directly.

Contact Us

For any questions regarding shipping, delivery, or special requests, please reach out to our customer service team at support@perfectacreoutdoors.com.

Thank you for choosing Perfect Acre Outdoors!